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An activation code is sent to your email address when you sign up. To activate your account please tap on the link given in the email. Please be sure to check your spam folder in the event that the email was sent there.
How do I activate my account?
Search FAQ by Keyword
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- Are U.S. returns free?
- Do you charge storage fees?
- Do you offer flat rate delivery?
- How can I get an idea of my total cost?
- How is Customs Item VAT (CIV) calculated?
- How much do you charge for freight?
- What a four requirements to upload a receipt?
- What is Go Postal's Delivery Standards?
- What type of payments are accepted at your stores?
- Will I be charged if a package scheduled for pick up is not available within the time frame given?
- Will I have to pay the customs duty again for an item sent for repair?
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- Can I pay for delivery after paying for my packages?
- Can I pay my invoices online?
- Can I print or save a copy of my invoice online?
- Can I query my invoice?
- How do I know if Go Postal has applied my online payment?
- I uploaded the wrong receipt, What do I do next?
- I’ve pre-uploaded my receipt, but no longer want my package shipped. What should I do?
- My tracking number is correct, but the photo uploaded to my account is not. Should I still upload my receipt?
- What currency does Go Postal accept?
- What happens if I overpaid an invoice?
- Where do I upload my receipt?
- Why am I unable to delete a receipt?
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- Can I talk to a human?
- How do I activate my account?
- How do I make a complaint?
- How do I sign up?
- How long does it take to file an insurance claim?
- How to resend an activation code?
- I am experiencing issues with the app
- I am having issues with the site
- I paid for a package recently, but it is still showing in the Manage Packages tab?
- The packaged uploaded to my account is incorrect. What should I do?
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- Can I pick up my package from your US location?
- Can I pick up one of my packages and pay for the others later?
- Can I still send a package if it’s been canceled?
- Can you hold my packages in the US until all of them have arrived?
- Do certain items require a permit?
- Do you provide international returns?
- How long does it take for a package to be delivered?
- I have one receipt, but the items were shipped separately. What do I do?
- My package has been delivered to the wrong address what should I do?
- My package is still set to departure after 2 business days, what is the reason?
- What happens if I receive a package with no value?
- What is a Hazmat Item?
- What is dimensional Weight?
- What requirements must be met to ensure my packages are shipped?
- Why is my package on standby?
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- Can I change the delivery address of my package?
- Can I ship a car through Go Postal?
- Can I ship a package without my suite number?
- Can someone ship my package using my suite number?
- Do you consolidate packages?
- Do you have a prohibited items list?
- Do you offer drop offs?
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- How do I download the Go Postal app?
- How do I make an insurance claim?
- How will I know the status of my package?
- Once I place my order, what do I do next?
- What does arrival mean?
- What does AWB mean?
- What does Departure mean?
- What does forwarded mean?
- What does request mean?
- What does the color code in the AWB column mean?
- What’s the difference between a personal & business account?
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