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- Are U.S. returns free?
- Do you charge storage fees?
- Do you offer flat rate delivery?
- How can I get an idea of my total cost?
- How is Customs Item VAT (CIV) calculated?
- How much do you charge for freight?
- What a four requirements to upload a receipt?
- What is Go Postal's Delivery Standards?
- What type of payments are accepted at your stores?
- Will I be charged if a package scheduled for pick up is not available within the time frame given?
- Will I have to pay the customs duty again for an item sent for repair?
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- Can I pay for delivery after paying for my packages?
- Can I pay my invoices online?
- Can I print or save a copy of my invoice online?
- Can I query my invoice?
- How do I know if Go Postal has applied my online payment?
- I uploaded the wrong receipt, What do I do next?
- I’ve pre-uploaded my receipt, but no longer want my package shipped. What should I do?
- My tracking number is correct, but the photo uploaded to my account is not. Should I still upload my receipt?
- What currency does Go Postal accept?
- What happens if I overpaid an invoice?
- Where do I upload my receipt?
- Why am I unable to delete a receipt?
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- Can I talk to a human?
- How do I activate my account?
- How do I make a complaint?
- How do I sign up?
- How long does it take to file an insurance claim?
- How to resend an activation code?
- I am experiencing issues with the app
- I am having issues with the site
- I paid for a package recently, but it is still showing in the Manage Packages tab?
- The packaged uploaded to my account is incorrect. What should I do?
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- Can I pick up my package from your US location?
- Can I pick up one of my packages and pay for the others later?
- Can I still send a package if it’s been canceled?
- Can you hold my packages in the US until all of them have arrived?
- Do certain items require a permit?
- Do you provide international returns?
- How long does it take for a package to be delivered?
- I have one receipt, but the items were shipped separately. What do I do?
- My package has been delivered to the wrong address what should I do?
- My package is still set to departure after 2 business days, what is the reason?
- What happens if I receive a package with no value?
- What is a Hazmat Item?
- What is dimensional Weight?
- What requirements must be met to ensure my packages are shipped?
- Why is my package on standby?
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- Can I change the delivery address of my package?
- Can I ship a car through Go Postal?
- Can I ship a package without my suite number?
- Can someone ship my package using my suite number?
- Do you consolidate packages?
- Do you have a prohibited items list?
- Do you offer drop offs?
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- How do I download the Go Postal app?
- How do I make an insurance claim?
- How will I know the status of my package?
- Once I place my order, what do I do next?
- What does arrival mean?
- What does AWB mean?
- What does Departure mean?
- What does forwarded mean?
- What does request mean?
- What does the color code in the AWB column mean?
- What’s the difference between a personal & business account?
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